Because we have heard mixed opinions about this company, we have decided to write a review of EssayLab.com. We have analyzed this academic writing service and even ordered an essay from them. Overall, the company managed to keep some of its promises, but failed on others. It is clear that the staff is doing its best to compose interesting, unique papers, but they still have a long way to go. After all, this service is relatively new and its writers and editors are not as experienced as they should be. Customer support could be better as well. Let’s take a look at the results.
Quality Control
As part of our paying for essay audit, we requested an essay on a topic in chemistry from this company. You will be happy to find that we did receive the paper on time. However, you will be disappointed to learn that the paper did not meet our expectations. There were errors in the text (both typos and spelling). There were also a few paragraphs that contained ideas very similar to some we managed to find in other sources. On the plus side, the content was interesting and fun to read. Quality control is OK, but can be improved.
Pricing and Discounts
When it comes to pricing, this service is definitely not our essay writing service recommendation. Why? Because even though the prices are competitive, you can get a better paper from other academic writing agencies for the same price. Yes, if the quality of the content would be better, we would recommend this company. However, at this time, there is no reason to choose them. There are no regular special offers, but discounts are sometimes offered when the company has a lower number of orders. However, don’t expect more than 10% off.
Payment Steps / Payment Procedure
There was a small problem with our payment. It looks like there was a hidden fee that we were not notified about. However, we decided to go ahead and pay it. The company’s payment steps are relatively simple, but you have to provide in-depth information about your project before you pay for the paper. Several payment methods, including PayPal, VISA, MasterCard, American Express and Discover, are accepted.
Delivery
The writer somehow managed to submit the paper a bit late. This was not a big problem, as we were notified of the delay. However, we consider it to be unprofessional. Also, we did not receive the essay via email, so we had to log in to the site and download it from there. The website is not as responsive as you would expect, probably due to the heavy traffic.
Support
If you want Essaylab custom service, we suggest you arm yourself with patience. Explaining everything to the customer support department will take a while. They respond relatively slowly and are not as helpful as we had hoped. However, they did their best to reply to each question in a polite manner. Communication at night is difficult, even though the company states it offers 24/7 customer support.
Bottom Line
- The paper was interesting and fun to read
- The website is nice and easy to navigate
- You are treated with respect and courtesy
- They accept PayPal and most major credit cards
- They have a Money Back guarantee
- The customer support tried to help
- They communicate any delays quickly
- The website is a bit laggy
- The paper had errors in the content and formatting
- The paper was submitted a bid late
- Ordering is a bit time consuming
- You will receive replies to enquiries in around one hour
- There were some signs of plagiarism
Pros
Cons
When we check writing services, we want to make sure that they can meet the needs of students like you. This is why we are very strict when checking the quality of the papers we receive from the companies. Even though we consider the quality to be subpar for the price we had to pay per page, the service is trustworthy; use it only if you can edit the essay yourself and when you can afford to receive the paper a bit late. Even though there are some small drawbacks, they know how to write papers.